1. What are business days?
Business days are Monday – Friday.
2. USPS has not updated my tracking.
USPS does not always update their tracking once an order has been shipped until it reaches the destination city. Please do not be alarmed.
3. My FedEx package was not delivered Saturday.
We do not offer Saturday delivery. All shipping methods are in business days.
4. My international order has not been delivered yet.
Please keep in mind the delivery time frames and customs clearance processing times. Please contact your customs agency. VaporDNA is not responsible for any duties or taxes due at customs. If your package is seized by customs due to your countries importation laws, VaporDNA will not be held responsible for the cost of the order. Please be aware of your own counties importation laws prior to placing orders.
5. My package may be lost.
Please reach out to your shipping carrier to file a claim once the package has exceeded its shipping time frame. Once you have filed a claim, you can inform us of this issue with the claim number.