Frequently Asked Questions

Q: HOW ABOUT THE MOQ?

A: All products’ MOQ is 10pcs.

Q: ARE YOU FACTORY OR TRADE COMPANY?

A: We are professional ecig company with our factory.

Q: WHY SHOULD I BUY FROM YOU?

A: The high quality,reasonable price,and professional service.

Q: CAN I HAE MY LOGO ON PRODUCTS?

A: Of course, we can do OEM service for you.

Q: HOW ABOUT THE WARRANTY?

A: We offer 6months warranty for atomizer and mod.If there is any defect for our quality problem,we will compensate new one in your next order.

Processing Status:

1. Why hasn’t my order shipped?
We do have a processing time of 24-72 hours on all orders. If you have not received an email in regards to your order, your order is processing without issue and will ship out as soon as possible. However, most orders are shipped out within 24 hours.

2. How can I change something on my order?
Please email us as soon as possible so that we may attempt to make this any changes, including your order number and the specifics of the change you would like to make. Changes to the order can postpone processing times. Changes cannot always be made. Once an order has been sent to our shipping department, we are unable to pull it back to make changes of any kind.

Order has shipped:

1. What are business days?
Business days are Monday – Friday.

2. USPS has not updated my tracking.
USPS does not always update their tracking once an order has been shipped until it reaches the destination city. Please do not be alarmed.

3. My FedEx package was not delivered Saturday.
We do not offer Saturday delivery. All shipping methods are in business days.

4. My international order has not been delivered yet.
Please keep in mind the delivery time frames and customs clearance processing times. Please contact your customs agency. VaporDNA is not responsible for any duties or taxes due at customs. If your package is seized by customs due to your countries importation laws, VaporDNA will not be held responsible for the cost of the order. Please be aware of your own counties importation laws prior to placing orders.

5. My package may be lost.
Please reach out to your shipping carrier to file a claim once the package has exceeded its shipping time frame. Once you have filed a claim, you can inform us of this issue with the claim number.

Order Delivered:

1. There was something wrong with my order.
Any erroneous shipping errors must be reported within 24 hours of the last tracking update. This includes wrong items, incorrect items or package not being delivered.

2. How can I return something?
Please email us in regards to any issues you may be having. The more detail you are able to provide, the more expedient the situation can be handled.